This form applies to passengers who have had their flight cancelled due to a disruption. Visit the website and fill out the 'Disrupted Flight Refund Form'.It differs to care and assistance obligations, and generally ranges from €250 (short-haul, less than 1,500km) to €600 (long-haul, over 3,500km).įor passengers who have had their flights disrupted, the following steps may apply: If the airline does not provide these, and the passenger ends up paying themselves, the should keep the receipts as they are entitled to a reimbursement of reasonable expenses.įinancial compensation depends on the flight length and the reason for the cancellation. If a flight is cancelled and a passenger chooses to be re-routed as soon as possible, then they are entitled to meals and refreshments, hotel accommodation and transfers between the airport and hotel as required.
#Aer lingus flights to dublin free
Under EU regulations, if a flight is cancelled for any reason, and regardless of when the passenger is notified, the airline must offer the choice between:ġ) Re-routing as soon as possible, subject to availability, free of charge.
Read more: Dublin mum and autistic son among those still stranded in Turkey following Aer Lingus chaos Customers impacted by this weekend’s disruption can apply for a refund or change their travel plans free of charge via our call centres and our social media channels." In a statement, a spokesman for Aer Lingus said: "Latest flight info is available on our website and travel app. According to Aer Lingus, today they operating a "normal schedule" today and customers affected by the weekend's technical issues can apply for a refund or change their travel plans. Aer Lingus passengers who had their flights cancelled at Dublin Airport are entitled to claim back compensation after a major technical issue.Īer Lingus’s check-in system at Dublin Airport went down on Saturday, leading to the cancellation of more than 50 flights, with several thousand travellers impacted as a result.
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